SHIPPING
Shipments are made with the transport company Sociedad Estatal Correos y Telegrafos SA SME, with trade name CORREOS and tax address Calle de Eduardo Barreiros, 3, 28041 Madrid (Madrid)
Peninsula, Balearic Islands and Canary Islands: Price: 4,00 €
Shipping time: from 72 working hours (depending on product and production)
Free shipping: from 35 €
DELIVERY TERMS
We understand that as a customer you expect to receive your order as soon as possible, so we work to deliver your order as quickly as possible with deliveries of 48 working hours in Peninsula. Except for Experiences that will be delivered instantly after agreeing on dates with the web moderator. In order to know when your order is being shipped, we recommend that you keep an eye on your inbox. We will send you a shipping confirmation of your order indicating the estimated delivery date. On weekends or public holidays, shipments will be handled the next business day.
How does the shipment work and what to do if I am absent from my home on the day of delivery?
A first delivery will be made to the shipping address indicated and in the event that at the time of delivery you were absent, the courier will try to leave a notice in the mailbox. It is not always possible to leave a note, as sometimes the messenger cannot access the portal or the premises. After this first delivery attempt, the delegation delivering your area will attempt to contact you to arrange a second delivery. If in the second delivery you are also absent, the order will remain in the delegation in your area so you can pick it up at the agency. If for some reason they have not been able to contact you to arrange delivery, you can write to xicscalborrech@gmail.com so that we can provide the contact information or help as needed.
How can I track my shipment?
You can track your shipment using the link you will find in the email confirming the shipment of your order.
Can I receive my order in the time slot of my choice?
Podeu deixar les seves preferències sobre l'horari de lliurament a l'espai destinat a comentaris per al transportista que trobarà abans de finalitzar la seva comanda. Encara que ens consta que fan el possible per poder realitzar el lliurament dins de l'horari especificat, pot ser que els sigui difícil complir-lo depenent de la ruta del transportista.You can leave your delivery time preferences in the comments space for the carrier you will find before placing your order. Although we know that they do their best to be able to make the delivery within the specified time, it may be difficult for them to meet it depending on the route of the carrier.
What happen if my delivery address is incorrect?
We recommend that you check the address provided before placing your order to ensure that the data is correct and complete, as it is not possible to change the address once the shipment has already taken place without generating a additional shipping cost. If you detect any incorrect information, please contact us at xicscalborrech@gmail.com as soon as possible. Also this management can increase the delay in delivery between 24 and 48 hours more. Don't forget to check all the fields before ordering!
Holidays
Non-working days in our logistics center. Orders are not prepared these days, so orders are delayed until the next business day. Sorry for the inconvenience. January: days 1 and 6. May: day 1. June: day 24. August: day 15. October: day 12. November: day 1.December: days 6,8, 25 and 26
INTERNATIONAL SHIPMENTS
At the moment we do not ship outside Europe.
RETURNS
As they are food products, no refunds are accepted except in the case specified below:
1) The product is defective or broken during transport:
- In the event that the product is defective, the user can return it within 24 hours of receiving it, assuming XIC's CAL BORRECH the costs of 'shipment that are generated by the delivery of the product and by the return of the same. XIC's CAL BORRECH will proceed with the forwarding of the replaced product, at no additional cost to the customer. Just let us know about the incident by xicscalborrech@gmail.com attaching a photo of the product. XIC's CAL BORRECH reserves the right to request more data related to the return.
- In cases of significant and visible damage to the packaging of the goods during transport, it is highly recommended that the customer write down the incidents on the carrier's delivery note (it is even recommended to take a photo) and let us know. to xicscalborrech@gmail.com as soon as possible.
The return can only be processed by the same user who purchased it.
GENERAL WARRANTY FOR ALL PRODUCTS
Unless proven otherwise, the products will be deemed to comply with the contract as long as they meet all the requirements set out below:
- 1.-The products conform to the description made by the seller and have the qualities of the product that the seller has presented to the consumer and user on the website.
- 2.-The products are suitable for the uses for which products of the same type are ordinarily intended.
- 3.-The products present the usual quality and benefits of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.
